The Effects of High Performance Work Systems on Employees in Aged Care

By Cameron Allan and Ken Lovell

High Performance Work Systems (HPWS) which comprise advanced employment relations policies and practices coupled with quality management systems, can improve organisational performance in terms of financial success, productivity and lower employee turnover.

A central feature is the high degree of employee involvement or commitment through quality circles, autonomous work groups and enhanced training and development.

Critics say that the improved performance is due to higher stress and work intensification. Based on surveys, observations and interviews, it is reported that workers in the aged care establishment studied perceive heightened involvement as leading to work intensification. Some workers welcomed more active involvement in the workplace, despite the extra work.

(Labour & Industry. vol. 13, no. 3, April 2003)